Viewing post categorized under: Testimonials

October 4 / Testimonials

Client Service 2022

Thank you to all our clients who instructed us in 2022. We appreciate being trusted with your legal matter.

We also appreciate the feedback and testimonials we have received from our clients, and are encouraged by the amount of returning clients we assist as well as when clients recommend our services.

During the period January to December 2022, we received 292 completed client care questionnaires, and we would like to thank every client for this. The data from the questionnaires reveals that 94.8% of clients would use Maxwell Hodge again in the future. Furthermore, in the majority of areas, including staff behaviour and progress of work, we were marked excellent by our clients, as was the quality of service overall. This represents the level of client care we aim to provide in every legal matter.

We amended our client care questionnaires at the start of 2022 to include questions on client demands and needs so we can continue to ensure that the level of service and the ways in which we provide that service continues to meet your needs.

If you would like assistance with a legal matter, you can view our services here.

Click on the below graph to enlarge the image

September 22 / Testimonials

Totally Happy with Everything

Totally happy with everything, all sorted with no complaints. A real happy customer – thank you all so much.

September 22 / Testimonials

Met my needs so quickly

Thanks so much to Michelle for all her help and meeting my needs so quickly. I really appreciate your help.

September 22 / Testimonials

Prompt and Courteous Service

Superb, prompt and courteous service. Most considerate and helpful with difficulties. Wonderful.

September 8 / Testimonials

Courteous staff and replies were prompt

The service we received was excellent. Courteous staff and replies were prompt. We were kept updated as required. It was nice to have a local presence.

September 8 / Testimonials

Exceptional Service

Shirley and Karen provided us with exceptional service and my sister and I were very pleased with their professionalism.

August 25 / Testimonials

Helpful, Kind and Understanding

I found Rachel to be very helpful, kind and understanding

August 25 / Testimonials

Professional and friendly manner

Natasha was excellent. This has been a stressful time following close bereavement. Everything was dealt with in a professional and friendly manner.

August 11 / Testimonials

Excellent service

Excellent service from both Christine and her secretary – both professional and approachable. Good pertinent advice and treated with respect.

August 11 / Testimonials

Overall, a good experience

Our needs were dealt with efficiently and professionally and we were given time to ask questions. Overall, a good experience.